The outsourcing of key internal functions such as information systems management is an increasingly popular business strategy. Stable and professional information systems operation is crucial to any business today and CAC's System Operation (SO) services allow the client to control all facets of systems management, including operations, user support, and maintenance.
In addition to CAC's long-standing experience in managing large host-based operations, Network Systems Management is an SO service for client/server system and network computing. Complete network operation, management, monitoring and help-desk functions are all included in the service.
Help Desk Service
The help desk, with rapid response to users, is critical to the smooth running of a client/server system.
Area Service
Networks are, by nature, far flung. CAC provides complete services to our clients' branches and remote offices.
Networked Systems Management (NSM)
The new age of network-centric computing and client/server computing, with its proliferation of distributed systems, raises a new set of issues that must be dealt with carefully. CAC's NSM service addresses these tough issues head-on. The Enterprise Help Desk (EHD) is central to the success of any network, dealing with any-and-all questions and problems encountered by network users, enterprise-wide. The Network Operation Center (NOC) is CAC's window on the current status of every facet of a client's network, allowing both preventative maintenance and quick problem solving. Rapid recovery from system failure is assured. Data gathered by the NOC is also used as a resource and performance management tool aiding the fine-tuning and enhancement of a client's network. The technology of SHL System house Inc. is central to this area.
